1. Introduction

At Quiotech Technologies, we are committed to delivering high-quality digital marketing and web development services. We understand that circumstances may change, and we have established this Refund Policy to ensure transparency and fairness for all parties involved.

Please read this policy carefully before engaging our services. By making a payment, you acknowledge that you have read and agreed to this Refund Policy.

2. Quick Overview

Eligible for Refund

•Cancellation before work begins
•Partial refund for incomplete work
•Service not delivered as promised

Non-Refundable

•Work already completed and delivered
•Third-party costs (ads, domains, etc.)
•Recurring services used in current period

3. Refund Eligibility Conditions

Refunds may be granted under the following circumstances:

3.1 Full Refund Eligibility

A full refund of any advance payment may be provided if:

You cancel the project within 48 hours of making payment, and no work has commenced
We are unable to start the project within the agreed timeframe due to our own limitations
We determine that we cannot fulfill the project requirements as initially agreed

3.2 Partial Refund Eligibility

A partial refund may be provided if:

You cancel the project after work has begun - refund will be calculated based on work completed
The project scope is reduced by mutual agreement - refund will be for the removed scope
Deliverables do not meet the agreed specifications despite reasonable revision attempts

3.3 Refund Calculation for Partial Refunds

For partial refunds, the refundable amount will be calculated as follows:

Refund Amount = Total Payment - (Work Completed % × Total Project Cost) - Administrative Fee (10%)

The percentage of work completed will be determined based on milestones achieved, deliverables provided, and time invested in the project.

4. Non-Refundable Scenarios

Refunds will NOT be provided in the following situations:

4.1 Completed Work

Work that has been completed and delivered according to the agreed specifications
Work that has been approved by the client (explicitly or implicitly through acceptance)
Final deliverables that have been handed over to the client

4.2 Third-Party Costs

Domain registration fees (these are registered with third-party registrars)
Hosting fees that have been paid to hosting providers
Google Ads, Meta Ads, or other advertising spend that has been utilized
Stock images, fonts, plugins, or software licenses purchased for the project
Premium tools or subscriptions obtained for the project

4.3 Service-Specific Non-Refundable Items

SEO Services: Monthly SEO retainers once the month's work has begun
Social Media Management: Content created and scheduled for the current month
Content Creation: Custom content (graphics, videos, articles) once delivered
Consulting/Strategy: Strategy sessions, audits, and consultations once conducted

4.4 Other Non-Refundable Scenarios

Change of mind after the project has progressed significantly
Failure to achieve expected results in areas beyond our control (SEO rankings, ad performance, etc.)
Delays caused by the client (late feedback, late content delivery, etc.)
Requests for refund made more than 30 days after project completion

5. Refund Request Process

To request a refund, please follow these steps:

Submit a Written Request

Send an email to quiotechh@gmail.com with the subject line "Refund Request - [Your Name/Company Name]"

Include Required Information

Your request should include: project name, payment date(s), amount paid, reason for refund request, and any supporting documentation.

Review Process

We will acknowledge your request within 2 business days and review it within 5 business days. We may contact you for additional information.

Decision Communication

We will communicate our decision via email, including the refund amount (if applicable) and the reason for our decision.

6. Refund Processing Timeline

Once a refund is approved:

Bank Transfer (NEFT/IMPS): Processed within 7-10 business days
UPI: Processed within 5-7 business days
International Transfers: Processed within 10-14 business days

Important Note

Refunds will be processed to the original payment method or bank account used for the payment. Any bank charges or transaction fees may be deducted from the refund amount.

7. Cancellation Policy

7.1 Project Cancellation

You may cancel a project at any time by providing written notice. The refund eligibility will depend on:

When the cancellation notice is received
How much work has been completed
Third-party costs already incurred

7.2 Recurring Service Cancellation

For recurring services (monthly SEO, social media management, etc.):

Cancel at least 7 days before the next billing cycle to avoid charges
Cancellation mid-cycle will not result in a prorated refund
Services will continue until the end of the paid period

7.3 Cancellation by Quiotech

We reserve the right to cancel a project and issue a full or partial refund if:

The project requirements conflict with our values or policies
The client is unresponsive for an extended period despite multiple attempts
Unforeseen circumstances prevent us from completing the project

8. Disputes and Escalation

If you disagree with our refund decision:

Request a review by replying to the decision email with additional information or clarification
We will conduct a second review within 5 business days
If still unresolved, disputes will be handled according to the dispute resolution process outlined in our Terms of Service

9. Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your payment will apply to that transaction.

10. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us:

Quiotech Technologies

quiotechh@gmail.com

+91 8750787724

Delhi NCR, India