Refund Policy

1. Introduction

At Quiotech Technologies ("Quiotech," "we," "our," or "us"), we want every client to be confident working with us. This Refund Policy explains when refunds are available for our AI, software, web, and mobile development services. It should be read together with our Terms of Service. If a signed proposal or agreement sets out different refund terms, those terms apply.

2. Quick Overview

3. When Refunds Are Available

3.1 Full Refund

You may receive a full refund of your upfront payment if:

• You cancel the project within the first 2 hours of payment and no work has been started

3.2 Partial Refund

You may receive a partial refund if:

• Your project is large in scope, we have mutually agreed to deliver it in phases, and you have paid in advance for a phase that we have not yet started (the refund covers that unstarted phase)
• We both agree to reduce the project scope (the refund covers the removed scope)

3.3 How Partial Refunds Are Calculated

The percentage of work completed is based on milestones reached, deliverables provided, and time spent on the project.

4. What Is Not Refundable

4.1 Completed Work

• Work completed and delivered according to the agreed specifications
• Milestones or deliverables you have approved, in writing or by continuing to the next stage
• Source code, designs, or other deliverables that have been handed over

4.2 Third-Party Costs

• Domain registrations and hosting or cloud infrastructure fees
• AI model and API usage (for example, OpenAI, Anthropic, or Google)
• Automation platform subscriptions (for example, n8n, Make, or Zapier)
• App Store and Google Play developer account fees
• Paid plugins, themes, fonts, stock assets, and software licenses bought for your project

4.3 Service-Specific Items

• Discovery, audits, and consulting: once the session or report is delivered
• Prototypes and proofs of concept: once delivered
• Support and maintenance plans: for any billing period that has already started

5. How to Request a Refund

6. Refund Processing

Once a refund is approved, it is issued to the original payment method:

• International bank transfers: within 10-14 business days
• Online payment methods: within 5-10 business days
• Clients in India (bank transfer / UPI): within 5-10 business days

Refunds are issued in the currency of the original payment. We are not responsible for exchange rate differences or fees charged by your bank or payment provider.

7. Cancellations

7.1 Project Cancellation

You may cancel a project in line with the terms and conditions agreed in writing before the project started, such as those in your proposal or agreement. Any amounts due and any refund will be handled according to those terms and this Refund Policy.

7.2 Support and Maintenance Plans

Cancel at least 7 days before the next billing date to avoid being charged for the next period. Cancelling mid-period does not result in a prorated refund, and the service continues until the end of the paid period.

7.3 Cancellation by Quiotech

We may cancel a project and issue a full or partial refund if the project conflicts with our values or policies, the client is unresponsive for an extended period despite multiple attempts, or unforeseen circumstances prevent us from completing it.

8. Disputes

If you disagree with a refund decision, reply to our decision email with any additional information. We will complete a second review within 5 business days. If it is still unresolved, the dispute is handled as described in our Terms of Service.

9. Changes to This Policy

We may update this Refund Policy from time to time and will post changes on this page with a new "Last updated" date. The policy in effect at the time of your payment applies to that payment.

10. Contact Us

If you have questions about refunds or cancellations, contact us: